How long will my order take?
Please allow 3–5 business days for us to prepare your order. Shipping transit time is additional. For local pickup, please wait for your ready-for-pickup email before collecting your order.
How do I personalize my order?
Enter your personalization details in the fields provided on the product listing. Please double-check names, spelling, dates, and initials before adding the item to your cart. Follow the instructions on each listing, as available options and character limits vary.
What order should I enter monogram initials?
For a traditional three-letter monogram, enter the initials in First, Last, Middle order. Follow any specific instructions on your chosen product.
Can I request a custom design?
Absolutely! Email shop@richardsoncreativity.com with your idea before ordering so we can discuss what’s possible.
Can I request other engraving options for any of your products?
Yes! We love custom designs, but please contact us first to discuss your ideas. We’ll help make any adjustments needed to find what will work for your specific product. Email shop@richardsoncreativity.com before ordering.
What artwork do I need for a custom phone wallet?
For custom artwork on our UV Printed Magnetic Phone Stand Wallet, please provide a transparent PNG at 300 DPI. You can email your artwork to shop@richardsoncreativity.com before purchasing so we can check it.
Does the magnetic phone wallet work with any phone?
The wallet requires a MagSafe-compatible phone or case for magnetic attachment. Remove the wallet before using MagSafe charging.
Do you offer local pickup?
Yes! Local pickup is available in Union, Kentucky. Choose pickup at checkout and wait for your ready-for-pickup email before coming to collect your order. Bring your order confirmation with you.
Are seasonal decorations and their accessories sold together?
Our Farmhouse Truck base and seasonal theme inserts are sold separately. Our Seasonal Animal bases and seasonal bows are also sold separately. Check each listing carefully to see what is included.
How do the mix-and-match offers work?
For our Buy 3, Get 1 Free offers on eligible seasonal bows and truck theme inserts, add all four eligible items to your cart. You can mix and match designs within the same offer.
Where can I shop with you in person?
We’d love to see you! Visit Richardson Creativity on Facebook for upcoming local craft fairs where we’ll be selling.
How can I contact you?
Email shop@richardsoncreativity.com with questions about a product, custom design, or existing order. For order questions, please include your order number.